In this eCommerce model, you will usually see a company
offering some sort of free service, tool or information and their revenues are
generated through advertisers. They may use Google AdSense or they may develop
advertising packages where companies can place banner ads, text ads or other
advertising throughout the site for a specific fee.
Traffic is the key to the success of this model - page views
and clicks through draw advertisers so the service or information must have
real value. These could be local newspapers, blogs that cover specific topics
or informational sites.
In many ways, the product is the information in these cases,
so the best sites that depend on this model are those that have real experts
generating content or excellent writers. In some case, poor sites can manage to
get good listings in Google and still manage to make a profit, but that just
means the door is open for real information providers to jump into the fray.
Some good examples of the advertising model:
http://www.ezinearticles.com/
EzineArticles.com is an
interesting content portal. It is based on the tenets and success of
article marketing, a concept where companies or writers syndicate their
work throughout the web to generate public relations benefits and inbound links back to their
home website.
EzineArticles.com encourages authors to submit their work
and then, as they publish articles, contextual ads are pushed onto the
pages as well.
The sheer volume of content
provided on this site helps it to generate traffic. The only downside is that
this is syndicated content, rather than purely original which means it won't
secure the same success as a site that generates only its own information.
http://www.webmd.com/
WebMD.com offers an
information portal related to health issues. The site caters to all ages
and covers a great many topics. The right column of the site offers
various spotlight articles on health concerns and also advertises
medications that relate to those conditions. For instance you might see a
sleep poll that is brought to you by Tylenol PM or a blurb on bladder
control that is sponsored by Novartis, the makers of Enablex. You can
then click through and see a profile page of a specific drug.
On other parts of the site, they
also have rotating banner ads with information relating to other medications.
They offer full disclosure about their Sponsors so you can identify sponsor or
sponsor influenced content.
http://www.cnn.com/
CNN.com is one of the
largest web news portals out there and they maintain their website
through advertising revenues. You can find a rotating banner ad above the
fold on the main page and you'll find text ads below the main story. For
the most part, these are contextual ads as well, fed through an
advertising service like AdSense.
http://gawker.com/
Gawker.com is a great
example of a niche information or gossip site. They are powered by
advertisers as well - some are the companies or individuals about whom
they write. This is a niche website, really geared towards New Yorkers
and the media players in that city. While they have a self limited
readership, they have loyal readers and niche advertisers so the
relationship is successful for everyone involved.
Critical Success Factors
Purchasing Management - Within the advertising eCommerce business
model, the content itself is the product, therefore it is imperative that you
have resources from which you can purchase or solicit content. In some
instances, you can position your advertising portal with forums in mind,
generating an additional channel for the production of content, as well as
securing the potential of return visitors to the website.
Monitoring the process of hiring
and assessing the success of the writer and their content is the other piece of
purchasing management as the quality of the work, timeliness of production and
delivery and the prompt payment of your resources will correlate directly to
the success of the site.
From a technical standpoint,
you'll need to ensure/consider that you have:
- Content
Management Solutions
- Analytics
to Assess Content Popularity (and therefore author or developer) and
Success
- Methods
to Solicit Service Providers
- Accounting
Software to Gather Critical Service Provider Data and Payment Reporting
Data
- Reporting
to Optimize Purchasing Process
Supply Chain Management - In the advertising model the supply
chain, like the purchasing management, relates to the content itself, or the
technology necessary to support the success of the website. If you have a tool,
like Edmunds.com for finding cars, your supply chain management is going to
relate to finding the right developers to build the tool, securing
relationships with car dealers regionally, getting the data to your website and
providing that data to the customer.
Likewise if you are a different
brand of information portal, you need to obtain the information, ensure that is
of high quality, publish it to the website properly and thus provide it for the
end consumer.
From a technical standpoint,
you'll need to ensure/consider that you have:
- Primary
Assessment of Extensible and Flexible Development Platform and Code
Structure
- Tools
to manage (Content Based Advertising Site):
- Editorial
Process and Feedback Loop of Content
- Publishing
of Content
- Feedback
on Content
- Tools
to manage (Tool Based Advertising Site):
- Feedback
on Tool
- Enhancements/Additions
to Tool
- Functionality
of Tool
- Delivery
of Tool Online at Optimal Speed
Product Design and Development - The product design and development
stage within the advertising model relates to the tone and content of the site
and identifying the consumer niche to which you wish to appeal. You'll want to
have an initial niche identified at launch and then you'll want to pay
attention to your users to identify subtopic and sub-niches that are of
interest.
For instance, WebMD.com is
appealing to almost all people and publishes content related to health topics
of all kinds. As holistic medicine has increased in popularity, they have
worked to design and develop content relating to that topic to ensure they are
appealing to that subset demographic.
From a technical standpoint,
you'll need to ensure/consider that you have:
- Forum
Capability
- User
Feedback Solicitation
- Data
Architecture that Allows for Growth and Evolution
- Content
Management Solutions
- Subscriber
Ability to Niche Subtopics
Forecasting and Scheduling - Estimating Demand and Preparation - In
the advertising model, there needs to comprehension of demand relating to both
traffic and advertising. As you grow the site with rich content, the traffic
will exponentially increase and you must prepare the site for that onset,
ensuring that the site speed is maintained.
Also, as the traffic increases,
so will the demand from advertisers so you must ensure there is space for
advertising to fill that demand as well as ensuring that the quality of clicks
through and page views is maintained to offer good value to both consumer and
advertiser.
From a technical standpoint,
you'll need to ensure/consider that you have:
- Analytics
to Assess Traffic and Content Popularity
- Reporting
on Seasonality
- Server
and/or Hosting Management to Ensure Speed and Functionality of the Site
- Reporting
on Advertising Clicks Through, Page views and transactions to maximize
value to all "customers"
"Inventory" Management and Control - In the advertising model,
inventory becomes the content of the site. It must be consistent and of good
quality to ensure repeat visitors to the site and to build a loyal following.
In some cases, you may want to
manage your content in such a way that you have items to publish several days
ahead but in the case of a news organization, you'll need to manage your
inventory on a day to day or even hour to hour basis on the internet. In this
case, inventory, or supply also relates to the speed of your site and its
ability to handle burgeoning traffic.
From a technical standpoint,
you'll need to ensure/consider that you have:
- Publishing
Tools (Scheduled or Timed)
- Site
Speed Measurement
- Analytics
Tool
Quality Management - In the instance of the advertising model, the
quality relates to the content or the tool that draws traffic to the site. The
quality of the content provided relating to the target audience is what will
draw repeat direct traffic to the site.
While some sites will use various
techniques to secure listings on the search engines to get initial traffic,
they will not be successful in the long run because consumers or readers will
not return to the site to consistently build traffic and therefore a high
number of advertisers.
From a technical standpoint,
you'll need to ensure/consider that you have:
- Analytics
to assess popularity of content
- Analytics
to assess overall positions in the search engines
- User
feedback solicitation tools
- Forums
Human Resource Management - Human resource planning relates to all
businesses, small or large and independent of business model. If you have
people in your organization or if you plan to grow, you need to be able to plan
for, organize and direct your human resources.
From a technical standpoint,
you'll need to ensure/consider that you have:
- Project
Management Tools
- Customer
Service Software for managing "cases" and/or customer service
representatives
- Accounting
Software for managing payroll issues or Contract with a Payroll Company
- Benefits
Considerations like Health Insurance, 401K Plans etc.
- Benefits
of Contractor vs. Full Time vs. Part Time Employees
Reengineering and
Consulting - Managing operations in such a way that someone can look at the
overall direction of the site, the success of advertisers, the popularity of
the content and making it all work together.
From a technical standpoint,
you'll need to ensure/consider that you have:
- Customer service software
or feedback tool. This means the feedback can be organized and decisions
can be based on fact.
- Analytics
and Reporting